Strategic Innovations in Customer Service Delivery

Journal of Business and Strategic Management Vol 9 No 2 (2024)

Journal of Business and Strategic Management (JBSM) is a peer-reviewed journal published by CARI Journals USA LLC. The aim and scope of the journal is to provide a forum for researchers, practitioners, and policy makers to share their insights, experiences, and solutions on the challenges and opportunities of business and strategic management in the contemporary world. The journal covers topics such as strategic planning, leadership, organizational behavior, innovation, entrepreneurship, corporate governance, ethics, sustainability, and international business.

TOPICS IN THE BOOK

• Innovation Strategies and Performance of Tea Firms: A Case Study of James Finlay (Kenya) Limited
• Unlocking Potential: The Strategic Advantage of Neurodiversity in the Workplace
• Technological Standards for Interoperable Toll Collection: A Framework for Seamless Integration
• Impact of Service Quality Dimensions on Citizens’ Satisfaction with Land Services in Rwanda