Work-Life Balance and Service Delivery

Abstract

Purpose: Police officers in Kenya face a wide array of stressors in the line of duty, including exposure to high levels of crime, violence, and the ever-present threat of traumatic incidents. Inadequate resources, long working hours, and the burden of meeting performance targets further contribute to elevated stress levels among officers. This study aimed to determine the effect of Work-Life Balance on service delivery at National Police Service in Nairobi City County, Kenya. The study was grounded based on Servqual model.

Methodology: The study adopted desk review of empirical literature. Target population was National police officers working in Nairobi City County. The findings were derived from reviewed empirical literature.

Results: The findings show that Work-Life Balance impacted the service delivery. The inspector general of police should work closely with inspectors for regularly assess the workload.

Unique contribution to theory, practice and policy:  The inspectors should conduct regular assessments of workload and staffing levels to ensure they are balanced and manageable.