Evaluating User Acceptance of Mobile Payment Systems in Uganda

Authors

  • Martin Ngobi

DOI:

https://doi.org/10.47941/jts.2278

Keywords:

User Acceptance, Mobile Payment Systems

Abstract

Purpose: This research evaluates user acceptance of mobile payment systems.

Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries.

 

Findings: Combining machine learning with DW systems provides significant advantages in different fields. This synergy boosts analytical aptitudes, allowing the organization to go a notch higher than descriptive analytics in predictive and prescriptive analytics. However, such a decision is not simple as it has implementation matters such as data quality problems, scalability, and real-time processing problems. Integration best practices include in-database machine learning processing, a feature store, and proper MLOps practices. Real-life examples from the healthcare industry, banking and financial services, retail, and manufacturing industries show that this integration brings operational enhancements for the business and positive effects on customers and overall organizational performance.

Recommendations: Mobile payment providers should prioritize user-centric design principles, focusing on simplicity, usability, and intuitive interfaces. Policymakers should develop regulatory frameworks that establish clear standards for mobile payment systems, focusing on data protection, privacy, and security.

Keywords: User Acceptance, Mobile Payment Systems

 

Downloads

Download data is not yet available.

References

Alalwan (2019). User acceptance of mobile payment services in Jordan: An empirical analysis. Telematics and Informatics, 38, 101-116. https://doi.org/10.1016/j.tele.2018.08.007

Australian Bureau of Statistics. (2021). Characteristics of Australian Business: Mobile Payments. Retrieved from ABS

Bangko Sentral ng Pilipinas. (2022). Financial Technology Innovations in the Philippines. Retrieved from BSP

Bank Indonesia. (2022). Digital Payment Trends in Indonesia. Retrieved from Bank Indonesia

Bank of Ghana. (2022). Payment Systems Report. Retrieved from Bank of Ghana

Bank of Mozambique. (2022). Mobile Money in Mozambique: Annual Report. Retrieved from Bank of Mozambique

Bank of Uganda. (2022). Financial Inclusion Report. Retrieved from Bank of Uganda

Banxico. (2022). Mobile Payment Systems in Mexico: Trends and Insights. Retrieved from Banxico

BIS. (2022). Understanding Consumer Attitudes Toward Mobile Payments in the UK. Bank for International Settlements. Retrieved from BIS

Bundesbank. (2022). Payment Methods in Germany: Trends and Insights. Retrieved from Bundesbank

Canadian Payments Association. (2022). Canadian Payment Methods: Trends and Insights. Retrieved from CPA

CIBC. (2022). Mobile Payment Trends in Canada: User Satisfaction Report. Retrieved from CIBC

CNC. (2022). User Trust and Security in Mobile Payments: A French Perspective. Retrieved from CNC

Communications Authority of Kenya (CAK). (2021). Annual report on cybersecurity incidents in Kenya. Retrieved from CAK Website

Dahlberg, T., Guo, J., & Ondrus, J. (2015). A critical review of mobile payment research. Journal of Internet Banking and Commerce, 20(2), 1-23.

Duarte, P., Mena, P., & Gutiérrez, J. (2022). Understanding Mobile Payment Adoption in Mexico: The Role of Security. Journal of Business Research, 145, 634-645. https://doi.org/10.1016/j.jbusres.2022.02.045

Ebanx. (2022). Mobile Payments in Brazil: Trends and Insights. Retrieved from Ebanx

Fischer, J., & Riedl, R. (2019). Trust and user acceptance of mobile payment solutions in Germany. Journal of Retailing and Consumer Services, 51, 145-154. https://doi.org/10.1016/j.jretconser.2019.05.016

Gartner. (2021). The future of mobile payments: Trends and insights. Gartner Research. Retrieved from Gartner

JCB. (2022). 2022 Mobile Payment Trends in Japan. Retrieved from JCB

Kivuva, J. (2022). User perceptions of mobile payment security: A Kenyan perspective. Journal of Information Security, 13(1), 10-25. https://doi.org/10.4236/jis.2022.131002

Kumar, A., & Sharma, R. (2022). Demographic factors influencing mobile payment acceptance in India. International Journal of Mobile Communications, 20(1), 85-104. https://doi.org/10.1504/IJMC.2022.113082

Liu (2021). The impact of perceived security on user acceptance of mobile payment systems in China. Journal of Business Research, 122, 573-583. https://doi.org/10.1016/j.jbusres.2020.08.006

Mabote, A. (2022). User Perceptions of Mobile Payment Systems in Mozambique. Journal of Financial Technology, 7(1), 32-44. https://doi.org/10.1016/j.jft.2022.04.002

National Bank of Rwanda. (2022). Mobile Payment Systems in Rwanda: Annual Report. Retrieved from NBR

National Commission on Informatics and Liberty (CNIL). (2021). Annual report on data breaches in France. Retrieved from CNIL Website

National Payments Corporation of India. (2022). Digital Payment Statistics. Retrieved from NPCI

Office of the Australian Information Commissioner (OAIC). (2021). Notifiable data breaches report: July–December 2021. Retrieved from OAIC Website

Osei, K. A., & Ransome, E. (2021). Determinants of mobile payment adoption in Ghana: A mixed-methods approach. International Journal of Information Management, 57, 102295. https://doi.org/10.1016/j.ijinfomgt.2021.102295

Rahmawati, A., Dinar, A., & Mardiana, R. (2023). Factors Influencing Mobile Payment Acceptance in Indonesia. International Journal of Information Management, 63, 102467. https://doi.org/10.1016/j.ijinfomgt.2022.102467

Raza (2020). Factors affecting user acceptance of mobile payment systems in Pakistan: An empirical investigation. Computers in Human Behavior, 113, 106514. https://doi.org/10.1016/j.chb.2020.106514

Souza, R. C., & Santos, M. F. (2022). User Perceptions of Mobile Payments in Brazil: A Qualitative Study. Journal of Financial Technology, 7(1), 45-60. https://doi.org/10.1016/j.jft.2022.01.003

Statista. (2022). Mobile Payment Usage in South Africa. Retrieved from Statista

Swedish Financial Supervisory Authority. (2022). Payment Trends in Sweden 2022. Retrieved from Swedish Financial Supervisory Authority

Tanzania Communications Regulatory Authority (TCRA). (2021). Cybersecurity report 2021. Retrieved from TCRA Website

TCRA. (2022). Mobile Payment Statistics in Tanzania. Tanzania Communications Regulatory Authority. Retrieved from TCRA

Venkatesh, V., & Bala, H. (2019). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 50(2), 1-22. https://doi.org/10.1111/deci.12337

World Bank. (2022). Financial Inclusion and Mobile Payments in Kenya. Retrieved from World Bank

Zhao, H., & El-Guindy, A. (2020). Evaluating user acceptance of mobile payment solutions among university students. Journal of Cybersecurity and Privacy, 1(1), 113-129. https://doi.org/10.3390/jcp1010008

Downloads

Published

2024-10-07

How to Cite

Ngobi, M. (2024). Evaluating User Acceptance of Mobile Payment Systems in Uganda. Journal of Technology and Systems, 6(6), 50 – 62. https://doi.org/10.47941/jts.2278

Issue

Section

Articles