The Evolving Role of HR Technology Professionals in the AI Era
DOI:
https://doi.org/10.47941/ijce.3352Keywords:
HR Technology, Employee Experience, AI, Chatbots, HR Function, HR SystemsAbstract
The rapid adoption of Artificial Intelligence (AI) across Human Resources has transformed the expectations, responsibilities, and required skillsets of HR Technology professionals. Historically viewed as system administrators and process enablers, HR technology teams are now becoming strategic architects of digital workforce transformation. As organizations increasingly rely on cloud-based HR platforms, automation, and real-time data intelligence, HR Tech professionals play a critical role in driving efficiency, improving employee experience, and shaping data-driven decision-making [1]. This paper explores how AI reshapes core HR functions—recruitment, onboarding, employee self-service, learning, performance management, and workforce planning—and examines the evolving responsibilities of those who manage these technologies. Beyond configuration and support, HR Tech teams now govern data models, manage AI-driven workflows, ensure cybersecurity compliance, and design consumer-grade digital experiences. The shift demands new competencies: analytics literacy, process automation, UX awareness, ethical AI governance, and vendor integration expertise. Looking ahead to 2026, the paper projects the emergence of specialized roles such as People Analytics Scientists, HR Automation Engineers, Employee Experience Designers, and HR Systems Product Owners. HR Service Desks will be augmented or replaced by AI-enabled chatbots, predictive models will forecast turnover and engagement risks, and onboarding will become hyper-personalized and autonomous.
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Copyright (c) 2025 Ramesh Nyathani
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