Refund Policy

CARI Journals USA LLC Refund Policy

Thank you for shopping at CARI Journals USA LLC!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at journals@carijournals.org  and send your item to: Address:102500-00101, Kenyatta Avenue, Nairobi, Kenya.

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at journals@carijournals.org

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address: 102500-00101, Kenyatta Avenue, Nairobi, Kenya
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please see, we cannot guarantee that we will receive your returned item.

Principal Contact

CARI Journals
  Email: journals@carijournals.org
   Website: carijournals.org

CARI Journals USA LLC
16192 Coastal Highway, Lewes, DE 19958 USA +1 (225) 605 9850 (whatsApp)

East Africa Office/Diaspora Offic

  Address:102500-00101, Kenyatta Avenue, Nairobi, Kenya

CARI South African Chapter

  Address: Absa Centre 2 Riebeek St Cape Town City Centre Cape Town, 8001,
South Africa
  Email:journals@carijournals.org

CARI West African Chapter

  Address:Accra, Ghana, Lagos, Nigeria, Dakar, Senegal.
  Email:journals@carijournals.org

CARI North African Chapter

  Address:Cairo, Egypt, Khartoum, Sudan, Addis Ababa, Ethiopia, Tunis, Tunisia.
  Email:journals@carijournals.org

Payment Options

Payment Options

CARI American Chapter

  Address:2712 Wisconsin Ave NW, Washington, DC 20007
USA
  Email:journals@carijournals.org


CARI European Chapter

  Address:4240 Manchester Ave, St. Louis, MO 63110
United Kingdom
  Email:journals@carijournals.org

CARI Asian Chapter

  Address:88 Century Ave, Pudong,
Shanghai, China
  Email:journals@carijournals.org

CARI Australian Chapter

  Address:Australia Ave, Sydney Olympic Park NSW 2127,
Australia
  Email:journals@carijournals.org
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