Influence of Stress and Burnout on Job Performance of Rural Bank Workers in the Upper Denkyira East Municipality

Authors

  • Isaac Gyasi University of Cape Coast, Ghana.
  • Stephen Doh Fia University of Cape Coast, Ghana.
  • Sylvia Eyiah-Bediako University of Cape Coast, Ghana.

DOI:

https://doi.org/10.47941/ijhss.2598

Keywords:

Stress, Burnout, Job Performance, Rural Bank Workers

Abstract

Purpose: The study examined the influence of stress and burnout on job performance of rural bank workers in the Upper Denkyira East Municipality in the Central Region of Ghana. Descriptive survey was used for the study. 

Methodology: The instrument used for the study was a questionnaire and it was made up of three sections. Section A included three items that assessed demographic characteristics of the respondents. Section B included 10 items that assessed causes of stress and burnout, whiles section C included 10 items that measured job performance. The accessible population for the study was 148 rural bank workers selected from four (4) rural banks in the Upper Denkyira East Municipality with a sample size of 108. Data were analysed using descriptive statistics (means and standard deviation) and inferential statistics (multiple linear regression and multivariate analysis of variance (MANOVA).

Findings: The study revealed that the major causes of stress and burnout were excess workload and instability between one’s professional career and family life. Again, Stress and burnout were identified to have negative influence on the job performance of the rural bank workers and its effects did not differ in relation to age. It was recommended that workers be offered psychotherapy on how to handle their feelings to assist them minimise stress.

Unique Contribution to Theory, Practice and Policy: It can be concluded that high stress and burnout among bank workers leads to poor output on their job. Again, strategies such as flexible shifts, adequate staffing, and better working conditions

Downloads

Download data is not yet available.

Author Biographies

Isaac Gyasi, University of Cape Coast, Ghana.

Department of Guidance and Counselling

Stephen Doh Fia, University of Cape Coast, Ghana.

Department of Guidance and Counselling

Sylvia Eyiah-Bediako, University of Cape Coast, Ghana.

Department of Guidance and Counselling

References

Affum-Osei, E, Agyekum, B, Addo & Y. V. J. (2014) Occupational stress and job performance in small and medium scale enterprises. International Journal of Economics, Commerce and Management. 2 (11): 1-17.

Angel Broadcasting Network Ghana (31-08-2022). Branch Manager sustains injury after armed robbers attack Upper Amenfi Rural Bank.

Burke, J. R., SINGH, P. & Fiksenbaun, L9 (2010). Work intensity: Potential antecedents and consequences.

Chienwattanasook, K., & Jermsittiparsert, K. (2019). Factors affecting job stress among employees in the banking sector of Malaysia. International Journal of Innovation,

D'Arcy, L. (2007). Stress. Retrieved from http://www. Kidshealth.org.

Esia-Donkoh, K., & Yelkpieri, D. (2011), Coping With Stress: Strategies Adopted by Students at the Winneba Campus of University of Education, Winneba, Ghana

Jamshed, K. K., Muhammad A. K., Ayaz U. H, Muhammad A. & Amjad A. M. (2011). Occupational stress and burnout in Pakistan’s banking sector. African Journal of Business Management, 5(3), 810-817.

Johnson, M., & Lee, R. (2018). Workplace Dynamics in Rural Banking: Impacts on Employee Well-being. Journal of Rural Studies, 55, 50-60.

Johnson, B., & Christensen, L. (2012). Educational research: Quantitative, qualitative, and mixed approaches (4th ed.). Los Angeles, CA: Sage Publication Inc.

Kumi, E., Ibrahim, M. & Yeboah. T (2017). “Aid, Aid Volatility and Sectoral Growth in Sub-Saharan Africa: Does Finance Matter?” Journal of

Maslach, C., & Leiter, M. P. (2016). Burnout: A Guide to Identifying Burnout and Pathways to Recovery. Harvard Business Review Press.

Manjunatha, M. K., & Renukamurthy, T. P. (2017). Stress among banking employee-A literature review. Int. J. Res. Granthaalayah, 5, 207-213

Murali et al. (2017) Murali, S., Basit, A., & Hassan, Z. (2017). Impact of job stress on employee performance. International Journal of Accounting and Business

Ofoegbu, F., & Nwandiani, M. (2006). Level of perceived stress among lectures in Nigerian Universities. Journal of Instructional Psychology, 33(1), 66-74

Ozturk, A., Tolga, Y., Senol, V., & Günay, O. (2008). The Evaluation of Burnout Levels of Healthcare Executives Works in Kayseri Province. Erciyes Med. J., 30(2), 92-99.

Rauschenbach C, Kumm S, Thielgen M, & Hertel G. (2013). Age and work-related stress: A review and meta-analysis. Journal of Managers Psychology.28 (7):781-804.

Reedy, V. S. & Ramamurthy, P.V.(2012). The relation between stress experience on the job-age personality and general ability. Psychological Studies. 36,2.109-124.

Sackey, J., & Sanda, M. A. (2009). effects of occupational stress on the mental health of Ghanaian professional women. International Journal of Industrial Ergonomics, 39(5) 876–887.

Shahid, M. N., Latif, K., Sohail, N., & Ashraf, M. A. (2011). Work stress and employee performance in banking sector evidence from district Faisalabad, Pakistan. Asian Journal of Business and Management Sciences, 1(7), 38-47.

Sharma, K., Kaith, B. S., Kumar, V., Kalia, S., Kumar, V., & Swart, H. C. (2014). Water retention and dye adsorption behavior of Gg-cl-poly (acrylic acid-aniline) based conductive hydrogels. Geoderma, 232, 45-55.

Smith, J., Brown, T., & Green, K. (2020). Challenges Facing Rural Bank Workers: A Qualitative Analysis. Rural Sociology, 85(2), 245-265.

Smith, A. C., Mathews V, McNamara R. (2000). The scale of occupational stress: A further analysis of the impact of demographic factors and type of job, HSE contract research report no: 311/2000, Health and Safety Executive. HSE Books.

Stephen P. Robbins (2006). The Effect of Work Motivation, Competence, and Organizational climate on job satisfaction and Lecturers performance.

Utami, I., & E. Nahartyo. (2012). Type Personality Moderating Effect on The effects of Role Stressors on Burnout. The 2012 International Conference on Business and Management.

Yusoff, M. (2010). Stress, Stressors and Coping Strategies among Secondary School Students in a Malaysian Government Secondary School: Initial Findings. ASEAN Journal of Psychiatry, 11(2), 1-15.

Downloads

Published

2025-03-23

How to Cite

Gyasi, I., Fia, S. D., & Eyiah-Bediako, S. (2025). Influence of Stress and Burnout on Job Performance of Rural Bank Workers in the Upper Denkyira East Municipality. International Journal of Humanity and Social Sciences, 4(1), 55–68. https://doi.org/10.47941/ijhss.2598

Issue

Section

Articles

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.