Mapping the Antecedents and Hidden Costs of Emotional Labor in Higher Education Faculty.
DOI:
https://doi.org/10.47941/japsy.3738Keywords:
Emotional Labor, Higher Education Faculty, Faculty Well-Being, Qualitative ResearchAbstract
Purpose: This study investigates the factors leading to emotional labor in higher education faculty and its impact on their professional life. To explore it few questions were formulated including: 1. what are antecedents of emotional labor in university teachers? 2. How they manage this emotional distress? 3. How this emotional labor impact their professional life?
Methodology: Sample included 20 participants (Lecturer, Assistant and Associate Professors) both male and female. This study employed qualitative approach and interpretive phenomenological research design. Data was collected through semi structured interviews and thematic analysis was used to analyze and transcribe the data.
Findings: Participants described that expectations from their profession were a major source of emotional distress but at the same time this profession is a motivation for emotion regulation because they know being a teacher their emotions will affect their students, colleagues and the environment of their organization.
Unique Contribution to Theory, Practice and Policy: The study highlights that presence of organizational support is very important for teachers to regulate their emotions and this emotional labor can have positive impacts for faculty.
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